Refund Policy

We want you to be completely thrilled with your purchase.  If you aren't, let us know so we can take care of your every need. If you do require a refund here are our store policies.

-Product must have been purchased within the last 90 days.

-No cash refunds may be given after 30 days.  Our procedure for refunds after 30 days and before 90 days is to issue a store credit in the amount of the item(s) returned.

-No refunds or store credits after 90 days, unless the product is under warranty.

-If you are returning an item you received as a gift, you may exchange the item or receive store credit for the current amount of the item.

Shipping Policy

We strive to ship out all orders within 24 hours.  If your order will be delayed, we will let you know immediately.  All orders are shipped via UPS, USPS, or FedEx.  We do our best to give you an accurate shipping estimate on our website.  If your actual shipping is more than our estimate we will call you to let you know the difference owed.  In most cases, we will not charge change your shipping charge unless there are multiple boxes required or you are purchasing items that require special shipping procedures (i.e. hazardous or flammable (alcohol based) products).

If you receive an item that has been damaged in transit, notify us immediately at 1-800-877-0070.  We will arrange to have the item shipped back to us and a replacement item sent to you at no charge.

All “FREE SHIPPING” offers are valid in the continental United States only.

We do ship internationally with the addition of an international shipping surcharge.

Finishing Touch, Inc., does not claim responsibility, nor will we honor any damaged or missing items claims, for any package(s) that are not insured at the time of shipment.

Privacy Policy

What personally identifiable information is being collected?
When you visit the Finishing Touch Web site, in order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our site, during which you will be asked for your shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our Web servers track various technical details about your visit, such as you computer's IP address and which pages you visited, however that information does not typically contain any personally identifiable information about you.

How is the information being used?
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to our Web site.

With whom do we share your information?
No one!  Period!

How do I access, update, or delete my personally identifiable information?
If you are a registered user of the Web site, you can manage many aspects of your registration information. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. The online registration area will also permit you to exercise control over the use of your e-mail address, allowing you to opt-out of future e-mail messages from this Web site. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your purchases or other activities on this website. However, you will always be permitted to opt-out of any marketing uses of information stored about you. If you prefer to manage your personal information via other means, you may contact us by postal mail at:
Finishing Touch

4020 Rhea Road

Wichita Falls, TX 76308

What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

 What are cookies and how do we use them?
A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. Finishing Touch uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience.

Finishing Touch may also use a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame. For the convenience of our users, we also place a cookie on the users' computer when they log in to our talk forums. This gives the advantage of not having to log back in when moving between the rest of the site.

What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive e-mail from us in the future, please let us know by calling, sending an e-mail, or by writing to us at the above postal address and telling us that you do not want to receive e-mail from our company.

If you provide us with your e-mail address, you may receive messages about your order status, issues regarding the operations of this Web site.  You may modify your e-mail preferences by calling 1-800-877-0080 or, if you are a registered member at ftgifts.com, you may change them in the "My Account" section.

 If you provide us with your postal address, you may receive periodic catalogs from us, or other notices containing information about new products and services or upcoming events. We do not share e-mail addresses with any outside organizations for marketing purposes. If you do not wish to receive postal mailings, please provide us with your exact name and postal address and state so that we can be sure your information is removed from future mailing lists.

We will request your telephone number or facsimile (FAX) number, and if you provide it, you may receive telephone or FAX contact from us with information regarding your orders or requests for information. We do not share phone or FAX numbers with third parties for marketing purposes.

Security

What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
Finishing Touch values your business and is committed to doing everything possible to make our online ordering process secure. As always, our 100% satisfaction guarantee applies to any and all purchases from Finishing Touch.

Secure Ordering Process

Any credit card information you enter on our site is strongly encrypted.  The Finishing Touch Web site uses its’ own encryption techniques by dividing your personal data between several servers and requires a specific program in our store to reassemble your data. This safeguards your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server.

Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.

If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 1-800-877-0070. Our fax number for orders is 1-940-696-0611.  Or, send your order to:
Finishing Touch

Attn: Internet Orders

4020 Rhea Road

Wichita Falls, TX 76308

If you have any further question regarding your online security, please contact us at 1-800-877-0070.

Children

In accordance with federal law, we do not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our Web site. However you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child's information, we will immediately undertake to delete that data from our records.